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Shipping & Refund Policy

Shipping Policy

  • Enjoy FREE Shipping on orders above INR 599. Orders equal to or below INR 599 incur shipping charges of INR 80 (Cash on Delivery) or INR 60 (Prepaid).
  • Product batch IDs may vary based on stock availability, ensuring 100% authenticity.
  • Estimated delivery times are indicative; occasional delays beyond our control may occur. Track your shipment for updates.
  • Please note, your order will be delivered within 2-3 days after placing it. Thank you for your patience!

Cancellations and Refunds

  • Damages: For damaged products, submit an unboxing video and keep all packaging materials within 48 hours of delivery.
  • Authenticity: All Dermalogy Care products are 100% authentic, sourced from authorized vendors, and labeled with barcodes and batch numbers.
  • Cancellation: Orders cannot be canceled once dispatched or updated with a tracking number due to third-party courier partnerships. Contact us for assistance.
  • Cancellation due to returned shipment: If your shipment is returned, a refund will be processed after quality check and within 24-48 hours.

Return and Exchange Policy

  • Initiate a Return Request: Within 5 days of receipt, initiate a return request. Partial returns accepted.
  • Replacement and Reshipping Fee: Replacement depends on stock availability; re-shipping fee of INR 150 may apply.
  • Return for Refund: Deduction of INR 300 for returns of non-damaged products.
  • Return Conditions: Products must be in original packaging, with intact seals, labels, and barcodes. Exchanges for products expiring within 4-6 months unless incorrect or damaged.
  • Quality Check and Re-shipment: Replacement or reshipment after passing quality check.
  • Unboxing Video: Provide an unboxing video with Dermalogy Care seal/tape visible for return requests.
  • Refund Conditions: Refunds initiated upon receipt of products meeting packaging criteria.

Return or Exchange Process

  • Contact us at customercare@dermapuritys.com (10am-6pm, Mon-Sat) with your order ID and product images/videos.
  • Schedule return pick-up within 3-4 business days. Refund upon receipt of products meeting return conditions.
  • Note: Damaged products undergo vendor investigation. COD refunds require bank details and may take up to 7 days.

Video Consult Policy

  • Doctor Selection: Doctor assignment based on availability and duty schedules, ensuring qualified professionals for video consultations.
  • Unbiased Service: All listed doctors meet high standards of expertise and service quality.
  • Follow-up Consults: Availability for follow-up consultations subject to doctor schedules.

Additional Information

  • Exchange receipt within 5-7 days.
  • INR 150 shipping/pickup charge for exchanges.
  • INR 300 deducted for non-damaged returns.
  • Lost or damaged returns ineligible for exchange/refund.
  • Exchanges are processed only via cash-on-delivery.
  • Dermalogy Care reserves policy rights without prior notice.
100% Authentic

100% Authentic

Genuine Products Guaranteed

Free Delivery

Free Delivery

Orders Over INR 2,000

Dermatologist Recommended

Dermatologist Recommended

Expert Consultations Available

Easy Returns

Easy Returns

Effortless Returns and Refunds

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